Returns/Refund policy

We aim to provide you with the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 28 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.

In order to return goods to us:

Return postage costs will only be refunded for any faulty items. Please email us at lakesilver925@outlook.com and we will provide return postage instructions (we would be grateful if you could include a contact telephone number or email address so that we may contact you regarding your return if necessary).

If you do not have a copy of the delivery note, please include a note with your return parcel stating your address details, telephone number, the reason for return and how you wish to proceed.

It is not necessary to return goods to us using the Royal Mail Signed For service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit.

International Returns:

Unfortunately, any parcels returned from an international address will be at your own cost. Subsequent redispatch of returned/exchanged items will be subject to additional shipping costs. As stated above, we also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.

For the overseas returns address, please contact us at lakesilver925@outlook.com